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GoFire Cares. Here's How.
Get a GoFire Care Plan.
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Hardware Coverage.
GoFire Care protects your device from the elements. That is, if a natural disaster harms your device, or pretty much anything for that matter, we got your back.
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Software and Technical Support.
As a medical technology company, we anticipate you might have questions. Not a problem, our experts have you covered.
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Telephone Concierge Service.
Take advantage of our expertise when you need it, and rely on our team to get your questions answered in a timely, professional manner.
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Remote Troubleshooting.
If your device ever has any issues, our team can troubleshoot performance diagnostics to keep life moving smoothly when you're on the move.
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Support Extension.
We offer extended Care Plans that get you more bang for your buck. Extend your one year Care Plan, and receive priority on anything and everything GoFire for years to come.
New Device, No Questions Asked.
If your device is malfunctioning, we will send you a new one on-the-house, assuming the tamper-proof seal was not broken, and the device was not misused or damaged in accordance with our Terms of Service, Warranty and Intended Use Policies.
Express Replacement.
Because your device's performance is also linked to how you take your medicine, we won't allow you to be without it for longer than 72 hours. If a problem persists after troubleshooting, we will overnight a device to you so you can get back to medicating precisely.
Priority Access.
As a GoFire Care member, we value you more than a few words could possibly explain. That's why, when it comes to exclusive deals and customer service, you will get it all first.
